Shipping Policy for Tuner4/7
Effective Date: November 16, 2024
At Tuner4/7, we are dedicated to providing an exceptional shopping experience with fast, reliable shipping. Our Shipping Policy outlines the process for order fulfillment and delivery to ensure you know what to expect when shopping with us.
1. Order Fulfillment
After placing your order, our team will begin processing it within 1-3 business days. Business days are Monday through Friday, excluding weekends and holidays. During busy periods or promotional events, fulfillment may take longer, and we will inform you of any delays.
2. Shipping Timeframes
Once your order is processed and shipped, here’s what you can expect:
- Domestic Shipping: Orders within the U.S. typically take 5-7 business days to arrive after shipment.
• International Shipping: Delivery times for international orders vary based on destination country and customs processing. Tracking information will be provided once the order is dispatched, allowing you to follow the progress of your package.
3. Shipping Methods
We partner with reliable shipping carriers for both domestic and international shipments, including [list of shipping carriers] such as USPS, FedEx, UPS, and DHL. The available shipping options will be shown during checkout for your convenience.
4. Shipping Costs
Shipping costs are determined at checkout based on the shipping method, destination, and order size. Please refer to the shipping options available during checkout for the specific rates.
5. Order Tracking
Once your order is shipped, you will receive an email with tracking information. Please note that it may take up to 24 hours for tracking details to update after shipment.
6. Shipping Delays and Issues
While we strive to ensure timely delivery, delays caused by shipping carriers or external factors such as weather conditions, customs processing, or force majeure events (including natural disasters, pandemics, or strikes) are beyond our control. If you experience any issues, please contact us at customerservice@Tuner47.com, and we will assist you.
7. Address Accuracy
It’s essential that the shipping address provided is accurate. We are not responsible for any delays or issues arising from incorrect information. If you notice an error in your address after placing an order, please contact us immediately, and we’ll do our best to correct it before fulfillment.
8. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at customerservice@Tuner47.com. We’ll work with the carrier to resolve the issue. Claims for lost or damaged items must be reported within 30 days of the shipment date.
Shipping Insurance: Shipping insurance is available at checkout for an added fee. If you opt out, Tuner4/7 is not responsible for any loss or damage during shipping.
9. Customs and Import Taxes (International)
International customers are responsible for any customs duties, taxes, or other fees imposed by their country of residence. These charges are not included in the price of the product or shipping and are the responsibility of the buyer. Tuner4/7 is not liable for these costs.
Shipping Restrictions/Prohibited Items: We may not ship to certain countries due to restrictions or product prohibitions. It’s the customer’s responsibility to ensure the product can be legally imported to their country.
10. Non-Refundable Shipping Charges
Shipping charges are non-refundable unless the issue arises from an error on our part or the product is defective.
11. International Returns
For international orders, returns may incur additional shipping costs and customs clearance procedures. Please contact our customer service team before initiating a return to fully understand the process and any applicable costs.
12. Undeliverable Packages
If a package is returned to us as undeliverable (due to incorrect address or failure to collect from the carrier), the customer will be responsible for any extra shipping charges incurred to resend the package.
13. Force Majeure (Unforeseen Events)
We are not liable for shipment or delivery delays caused by events outside of our control, such as natural disasters, strikes, pandemics, or other force majeure events. Should such events occur, we will keep you informed and do our best to mitigate the effects.